⟡ FAQs ⟡
What models do you support?
We currently support the following e-reader models:
- Kindle Colorsoft / PPW 6 (12th Generation, 7")
- Kindle PPW 5 (11th Generation, 6.8")
- Kindle Basic 2024 / 2022 (11th Generation, 6")
- Kobo Libra Colour
- Kobo Clara Colour / BW
We’re continuously taking note of requests and may add more models in future drops.
Do you accept same-day delivery?
Yes. We offer same-day delivery via Lalamove or GrabExpress within Metro Manila, care of the buyer.
Do you ship internationally?
Yes! We offer shipping to select countries across Southeast Asia, North America, and the UK/Europe.
While our primary shipping is within the Philippines, we also accept international orders. Kindly note that international shipping fees may be on the higher side.
Where are you located?
Sampaloc, Manila, PH 🇵🇭
Can I buy just the pouch or choose the freebie pouch?
No. The pouch is not sold separately. It is included as a freebie with the case and comes as a matching pouch for each design. The pouch design cannot be chosen.
Do you accept custom or personalized designs?
Not at the moment. All designs are pre-made and released in limited drops only.
Do you accept pre-orders?
No. We do not accept pre-orders at the moment. All items are sold on a ready stock, first come, first served basis.
How long does shipping take?
Shipping timelines depend on your location and courier. Tracking details will be sent once your order is shipped.
Will the actual product look exactly like the photos?
Colors and details may vary slightly due to lighting and screen differences. Images and videos are for reference only.
I have other questions. How can I contact you?
You can email us at hello@kendallhugger.com or message us directly on Instagram at @kendallhugger.